FREQUENTLY ASKED QUESTIONS

About the GhostBed

Our owner used to be afraid of ghosts hiding under his bed as a kid! He even named his Sunfish sailboat, “Ghost.” Check out this article in the Sun-Sentinel for more info.

The GhostBed is manufactured by seasoned mattress professionals who have been designing and crafting mattresses for decades. This fact alone separates the GhostBed from its competitors. The GhostBed’s design and construction are a result of years of experience. We’ve developed a perfect mattress that is comfortable, supportive and durable. This is what makes the GhostBed unique. It provides optimum comfort for every type of sleeper. It supports proper spinal alignment. And it’s durable, so you know it will deliver years of restful, restorative sleep.

The GhostBed is designed in the USA and made in the UK by Nature’s Sleep using the finest quality materials for unmatched comfort and optimal health benefits.

Each element of the GhostBed has a distinct and important function. The outer cover is a blend of quality fabrics, which keeps you cool throughout the night by wicking away heat and moisture. The cover is removable and machine washable so you can keep it fresh and sanitary. Having the proper core is essential to a high quality mattress. The top comfort layer is made of the finest latex to provide the ideal level of surface softness while naturally absorbing pressure without any heat buildup. The gel memory foam layer supplies 100% pressure-relieving material with gel beads embodied throughout. These gel beads absorb heat, keeping your sleeping environment perfectly suited to your needs. Finally, our base foam layer provides unmatched support. It was developed to be firm enough for good spinal alignment without creating an uncomfortably hard-feeling mattress.

The GhostBed uses Synthetic rubber latex which is primarily used for its stability in delivery and processability.

Latex foam mattresses do not cause allergies. When it comes to mattress cores, the key fact you have to keep in mind is that, according to the medical literature, not a single case of allergic reaction has ever been reported as a consequence of sleeping on a latex mattress. The latex allergy risk connected with mattress cores is negligible, because the latex core is washed thoroughly, the proteins responsible for triggering any allergic reaction are denatured by the high temperatures during vulcanisation, and the mattress cover protects the skin against direct contact.

It feels great! The GhostBed is designed to provide proper comfort and support for every type of sleeper. Years of research have led us to develop a sleeping surface that conforms to your body, aligns your spine and gives you the perfect support for a good night’s sleep.

When placed on a strong foundation, the GhostBed mattress can support an industry leading 340 kgs.

Once you open your GhostBed mattress from the sealed vac-pac packaging, it may take a few hours to a full day for it to fully expand, breathe and adjust to your room’s temperature. You can sleep on it almost immediately. Remember, a new mattress is a big change for your body, so it may take a night or two to get used to it.

When you shop in a mattress store you may have so many mattresses to choose from – and in the 10 seconds that it takes for you to “test” each mattress, a salesperson will try to convince you just how good each one is. With GhostBed, you can trust that we have drawn on our years of experience to create the perfect mattress choice for you. And you can get your new GhostBed without ever having to leave home. Imagine… No confusing showrooms loaded with mattresses. No salesperson standing over you. No pressure. No fuss.

If your mattress gets wet, stained or has a scuff, view our blog guide to learn how to clean a memory foam mattress HERE. The cover of the GhostBed mattress can be spot cleaned for easy easy treatment.

We do not use any harmful chemicals in the production of the GhostBed and all materials used are CertiPur-US approved.

All of our Latex/Gel Memory Foam Mattresses are in standard sizes as below:

Height Width Length
Single 27cm 90cm 190cm
Small Double 27cm 120cm 190cm
UK Double 27cm 135cm 190cm
UK King 27cm 150cm 200cm

The GhostBed should never be flipped. The memory foam and latex comfort layers are on the top side. To increase the longevity of the mattress, it is best to rotate the mattress 180 degree or head-to-toe every 6 months.

With any new product there is a slight scent which goes away in a very short time. The initial smell is similar to a new pack of tennis balls or a new car and is normal and harmless.

Purchasing

Click the SHOP button to go to the GhostBed product page on Amazon.co.uk. Select your desired mattress size and then click ADD TO CART to be directed through Amazon’s secure online ordering process. Once complete, you should receive an order confirmation receipt in your email inbox.

If you’ve completed your checkout and need to make any changes, please submit your request directly to Amazon.

Please make your return request directly through Amazon by following these steps:

  1. Visit the Amazon Return Page www.amazon.co.uk/gp/orc/returns/homepage.html
  2. Find your item
  3. Select “Return or Replace Item”

Warranty

Yes! Your GhostBed comes with an industry leading 20-Year Warranty with proof of purchase from the official GhostBed website or an authorized retailer.

Sleep Trial

Please make your return request directly through Amazon by following these steps:

  1. Visit the Amazon Return Page www.amazon.co.uk/gp/orc/returns/homepage.html
  2. Find your item
  3. Select “Return or Replace Item”

Please make your return request directly through Amazon by following these steps:

  1. Visit the Amazon Return Page www.amazon.co.uk/gp/orc/returns/homepage.html
  2. Find your item
  3. Select “Return or Replace Item”

Shipping & Delivery

Shipping & handling is FREE! Please refer to the Amazon.co.uk website for any exclusions or limitations.

Your GhostBed is vac-packed and compressed safely for easy shipping. Below are the sizes of the boxes that you mattress will be in when you receive delivery.

Single Mattress Box: 39cm (L) x 90cm (H) x 39cm (W) | 42 lbs
Small Double Mattress Box: 43cm (L) x 111cm (H) x 41.8cm (W) | 58 lbs
UK Double Mattress Box: 49.43cm (L) x 110cm (H) x 49.43cm (W) | 65 lbs
UK King Mattress Box: 42cm (L) x 109cm (H) x 40.3cm (W) | 73 lbs

You’ll receive a tracking number via email once your order has shipped.

All mattresses are shipped compressed and vacuum-packed. This means that your mattress will arrive in a much smaller box than you’re probably expecting. Don’t be alarmed! Our cutting-edge technology allows us to safely compress the bed for shipping. As soon as you unpack your mattress, it will decompress to its normal size. Please make sure you open it in the room where you’ll use it. And watch it open – you’ll like what you see!

No, delivery is only to your front door. The carrier is only responsible for bringing your purchase that far. You’ll need to personally bring it inside and set it up. At his discretion, the driver may even leave your items at your door if you are not home, so plan to be home for your delivery if possible. As for your old mattress, we suggest calling your favorite local charity to pick it up and take it away.

After delivery, you can keep the mattress in the box for up to 6 months. It is recommended that you open your mattress before then to ensure a better result when expanding it to its proper shape and size.

Miscellaneous

If you can’t find the answer here, please feel free to email us at customerservice@ghostbed.com. We’re available Monday through Friday, 9am to 6pm Eastern Time. All emails or voicemail messages will be returned as quickly as possible, but definitely within 36 hours.

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